Return Policy

Q: What is your return policy for online purchases?

A: We want you to feel awesome about your purchase. If by chance you need to return your items, we will gladly accept any unworn and unused items in their original packaging within 14 days of you receiving the items. Just contact us through the "Contact Us" page and we will get back to you within 5-7 business days.

Q: How do I send back the item(s) I want to return?
A: Please include your item(s) in your package.
  • Ship your item(s) back to:
    • The Hippie Hut
      Attention: Returns
      1359 N. High St.
      Columbus, OH 43201
  • All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D. deliveries.
  • Please request a tracking number for your returned package.
  • For your protection, we recommend that you insure your return shipment.

Q: When should I expect my refund?
A: Refunds usually are applied within 5-7 business days (Monday-Friday, excluding Holidays) from the date the returned product arrives at our store. (Please save your tracking information.)

Q: Can I exchange an item?
A: Unfortunately, The Hippie Hut online does not have the ability to process exchanges—you must place a new order for the needed replacement item(s) and return the item(s) you have already received. All appropriate return policies apply to all returned items.

Q: I just received my item, and it's damaged! What do I do?
A: If your item arrives defective or damaged in transit, please contact us so we can resolve the problem. Please have pictures ready to send us of the damaged items and damaged areas. Please be advised, all returns must be made within 14 days of receipt.

Q: I received the wrong item... what can I do about getting this fixed?

A: Mistakes happen. Sometimes you may receive the incorrect item…we want to know about this so we can fix it! Please contact us. If you choose to email us, please provide us with a picture of what you received so we can get the issue corrected in a quick matter. We want you to receive the item that you ordered. Not something you do not want.